Privacy Policy

Effective Date: 1/15/2026

  1. Who We Are

Trust Hope Professionals ”THP” “we,” “our,” or “us“) provides document preparation services, back-office processing solutions for law firms, educational content, referral services, and digital resources to consumers via http://www.trust-hp.com (the “Site“). 

2.  Information We Collect

Category

Examples

Purpose

Contact Data

Name, postal address, email, telephone

Respond to inquiries, schedule consultations, send service notices

Service Data

Usersupplied documents, questionnaires, account preferences

Deliver requested services and resources

Device / Usage Data

IP address, browser type, pages visited, cookies, referring URL

Site security, analytics, and performance optimization

Marketing Consents

Time & date of optin, consent text, “STOP” confirmations

Proof of permission for email/SMS marketing

Minors: The Site is not directed to children under 13 and we do not knowingly collect their personal information.

  1. How We Use Information
  1. Provide, operate, and improve the Site and our services.
  2. Communicate with you about appointments, updates, and promotional offers (with consent).
  3. Conduct analytics, debug, and protect against fraud or misuse.
  4. Comply with applicable laws, court orders, or regulatory requests.
  5. Legal Bases for Processing (GDPR)

When the GDPR applies, we process data under one or more of the following bases: contract performance, legitimate interest, consent, and legal obligation.

  1. Sharing & Disclosure

We do not sell personal information. We share data only with:

  • Service Providers (e.g., cloud hosting, CRM, esignature) bound by confidentiality.
  • Professional Advisors (only if needed for legal compliance or dispute resolution).
  • Authorities when required by law or to protect rights, safety, or property.
  1. Cookies & Similar Technologies

We use firstparty cookies and limited thirdparty tools (e.g., Google Analytics) to remember preferences and measure traffic. You may disable cookies in your browser, although the Site may not function fully. 6A.  SMS Communications Trust Hope Professionals may send you SMS (text) messages only if you have provided prior express written consent under the Telephone Consumer Protection Act (“TCPA”) or if another TCPA exception applies.

  1. Message Purpose & Frequency — Texts may include appointment reminders, document requests, status updates, and limited promotional offers; message frequency varies but will not exceed 10 messages per calendar month unless you initiate additional conversations.
  2. OptIn — You consent by checking an SMS permission box online, replying “YES,” or signing a written authorization that references these terms.
  3. OptOut — Reply STOP at any time to cancel future texts. You may also email privacy@trust-hp.com with the subject line “SMS OptOut.” We will honor optout requests within 1 business day.
  4. Help — Text HELP for customerservice contact information.
  5. Costs — Message and data rates may apply depending on your mobile plan. Trust Hope Professionals is not responsible for carrier fees.
  6. Data & Privacy — SMS consents, message logs, and optout confirmations are stored for 4 years to satisfy legal recordkeeping duties and are protected with the same security measures described in Section 8.
  7. Carrier Liability — Carriers are not liable for delayed or undelivered messages.

We use firstparty cookies and limited thirdparty tools (e.g., Google Analytics) to remember preferences and measure traffic. You may disable cookies in your browser, although the Site may not function fully. Text messaging originator opt-in data and consent will only be shared with providers of the Text Message services.

  1. Your Rights & Choices

Depending on your jurisdiction, you may have the right to access, correct, delete, or opt out of certain processing. Submit requests at info@trusthopeprofessionals.com or call (888) 959 – 4968. We will confirm within 10 business days and fulfill within 45 days unless we are permitted an extension.

  1. Data Security & Retention

We employ TLS 1.3 encryption in transit, AES256 at rest, and rolebased access controls. Information is retained only as long as necessary to fulfil the purposes above or as required by law, then securely deleted.

  1. International Transfers

If data moves outside your country, we rely on recognized transfer mechanisms (Standard Contractual Clauses, adequacy decisions) to safeguard it.

  1. Changes to This Privacy Policy

We may revise this Policy from time to time. We will post the new version with a new “Effective Date” and provide advance notice of material changes.

  1. Contact Us

Privacy Officer Trust Hope Professionals info@trusthopeprofessionals.com

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